Hello. First of all I have to say what a fantastic
website you have and how much I enjoyed browsing it, and so easy to use also.
I didn't realise that there were that many different sleepers available -
my local timber yards had one variety of the reclaimed stuff and only two
choices of the new sleepers (brown or green..hhmm??) so I was very glad to
stumble upon your website.
Dear K, What an enjoyable site! It took me a wee while to transition
from suspicion - this site has to be a spoof - through incredulity - it appears
to be legit - to having a ball reading around what you have. I can barely
believe you can make a site about railway sleepers, for crying out loud -
no offence - so lively! Anyway, enough superlatives..
Dear K, Just wanted to say hi, found your
website to have great humour and very professional to boot (think you could
show many pro-designers a thing or too). Great attitude and brilliant ethos
... hope to see you soon! Regards,
Dear K, We are thrilled
with the sleepers you delivered last Friday. The delivery driver was incredibly
prompt (you said approx 10am and he arrived 10.01). He managed to unload 10
sleepers on his own and stacked them really neatly in our side access alleyway.
As we live on a fairly busy main road I was nervous about leaving £300 of
sleepers on display so my husband and I carried them round the back that evening
- how heavy? We spent most of Saturday digging them in and by Sunday afternoon
had completed planting the new raised beds. They whole effect is great and
we have told all our friends about your website. The only snag is that my
husband overestimated the number we would need and we have 2 left over! Any
ideas for garden sculptures ...?
I Thought I would drop you
a quick line, I found you web site after searching for railway sleepers on
MSN Search. I must say how impressed I am with it , very, very informative.
with a little bit of fun , sound advise etc etc EXCELLENT !! I’ll contact
you when I’m in the market. All the best.
Dear K, After delivering 23 sleepers to
us at Easter, it took us 10 days, start to finish, with the help of 2 or 3
'good friends', who strangely enough we don't seem to have seen much of since
then - I think they said something about 'chiropractors' and 'back strain'.
It looks absolutely brill - just like the artwork. Since then we've done loads
of bopping about at 2 in the morning on the sleepers, and everyone who sees
it says how effective, wonderfully timesaving and thoroughly enjoyable it
is. We've had no trouble whatsoever with leaking tar, & the cats think
the sleepers are excellent for avoiding the gravel !! All in all, a fantastic
success, and when I get a minute from eating and drinking outdoors I will
send a photo. Thanks again for just being there, on the 'net' with your sleepers.
Dear K, I would like to complement you on
every aspect of your service. The website is well-designed, easy-to-use and
informative. The service is quick - our order arrived 2 days after we placed
it. The guy was friendly and didn't mind (I don't think) that I didn't offer
to help! The sleepers are just what we were after, as described and I think
the prices, including for delivery, are very reasonable. I will definitely
recommend you, I only feel disappointed that I am unlikely to need any more
myself in the near future (although we are moving house soon!) It's great
to do business with such an efficient company. I hope to do more business
with you in the future.
By the way, my husband and I think your website
Hi there... I would just like to comment on such a
good and informative website you have created... it is apparent that a lot
of time and effort has been put-in to help your customers. I saw your advert
in the local topper / recorder, referencing your site and I was only expecting
a brief contact page with some product pictures. It might be a good idea to
add a testimonial page / section to site... whereby including comments like
mine and others for prospective customers to view. Also there isn't anyway
of registering personal information so that you can communicate with customers
/ database... eg Newsletters etc. Just a couple of thoughts, but overall an
excellent site. Well done and all the best for the future.
Dan Vout Product Marketing Manager
Greenwoods Communications Ltd
Hello there, I have just had a look at your amazing
web site - Wow. Your web site is really informative
Dear sir/madam, what a brilliant site,overwhelmed by
the zest and appeal it gives one.I am fully inspired and will be placing my
order with you very shortly when I have my full figures. Brilliant. kind regards,
Congratulations on an informative and entertaining
website. Mark Kinnon
Hi there Jerry, Firstly let me say what a great site
you have. I have been wondering where and how to get sleepers for a while.
It looks like you provide the total solution, chioce, cutting , delivery and
all sorts of tips and hints.
CONGRATULATIONS WHAT A SUPERB WEB SITE.
I am amazed at your web site.
Fantastic website by the way!
I love your website. I didn't think I would find
a place that would have so many different kinds of sleepers!
Hi, love the website, particularly the photo section.
Hi, what a great info site, thanks.
First may I say that your website has been a pleasure
to browse. It comes across extremely friendly with that 'a real person is
actually behind this' feel. .............Top marks !
Thanks for providing a great website - I've spent
the afternoon researching my idea of using sleepers to make an indoor table
and didn't feel like I was getting very far until I found your site. Jo
Thank you for my lovely railway sleepers /decking
and prompt delivery. I'll be sure to send some pictures of the finished results!
At the moment the garden looks like a building site and the workers have hernias
from lifting the sleepers! Excellent website, very informative, very helpful
on the phone and excellent service - a pleasure to so business with you.
Dear K. First of all - brilliant website - how useful
is that for clueless gardeners like myself!
Hi, Having seen your website I am encouraged to start
on a garden project that has been "parked" for years!
Hello, Firstly, just wanted to say how much I love
your site! So much info and the photos people have sent in are such an inspiration.
Firstly I would like to congratulate you on having
such an informative and easy to use web-site.
Dear K, prices and types, your site is second to
Hello Firstly may I start by paying you a compliment
on your website www.kilgraney.com - very easy to use and full of useful information.
Hello there, We've been enjoying your website,
and hoping that our planned project doesn't end up with pictures of damaged
limbs on it!
Firstly, thanks for having such a fabulous website,
we had a right chuckle reading through it last night!
Massive congratulations for the humanity (of the
site) Sincerely, Revd Stephen Williams.
Your web-site is great. If more were like it, searching
the web would be an easier, more humorous and generally more enjoyable an
Hi just visited your site which was really interesting
especially the customers ideas and pictures.
Been looking at your excellent website
and the customer photos have inspired me to sort out my garden.
What a fabulous website. I was vaguely thinking
about using some railway sleeper somewhere in my small and strangely shaped
garden, and have been motivated to the point of going outside in the dark
in my pyjamas to do some measuring. I'm still not sure, but ideas are abounding!
I'm currently browsing the internet for sleepers.
I just had to say Thank You for the overload pictures. I got the giggles.
Your website is very informative and useful.
I telephoned you from work at 11am on Mon 14th
March, "I'd like to order 8 grade 2 baltic pine sleepers please"
I said, "no problem" said your lovely lady "sometimes our haulier
can get them there the next day, but it's more likely to be next week".
"Fine" says I, "no problem, just let me know when you know
please". End of telephone conversation.
I get home that day at 2pm to find 8 sleepers stacked neatly by the side of
the house, exactly where I wanted them, (apparently the driver would have
delivered them earlier but was held up by a funeral procession).
Superb service! The only problem is, her indoors is now giving me severe ear
ache because I haven't started using them yet.....
I was most impressed by your website - loads of material options, ideas and
useful information - the best one I've looked at!
John f wallis.
I found your company on the 'net, and luckily
you're only a few miles from
me. Your site is streets ahead of the others, making the find even more
Firstly I would like to congratulate you on such an excellent website. It
has really helped me to decide on how to tackle a project that I intend to
carry out over the summer.
Many thanks again for a very informative and well designed website and I look
forward to hearing from you and hopefully doing some business.
Firstly what a fantastic website, I have been totally
engrossed for the last
2 hours viewing all your customers projects. And i thought our garden was
Thanks a lot for the excellent service. I ordered one of your Russian bulkhead
sleepers and used a short length stood on it's end as a stand for a sundial.
Picture attached. It's perfect. Many thanks.
Many thanks for all your help in supplying us the
sleeper for our fire mantle. Your help in finding your location was excellent
due to your superb website and a quick phone call. We were able to pick out
a lovely piece of wood which now adorns our fireplace - Your advice and comments
as we selected our wood was most appreciated. Thanks again!
Steve & Diane Langford
Brilliant site by the way....loads of info
I think your website is brilliant.
I would like to say thanks again for your website and your marvellous photos
My name is Mathieu Castellani, from Moorea Island, in South Pacific Ocean
Near the Tahiti ’island – French Polynesia
Fantastic web site, great ideas, just what I was looking for !
I'm bamboozled with all the options on your website which is very informative.
I just need a summary if you would.
Thanks for your support on this project
David Bloor - Mudchute Park & Farm
On the whole i was completely satisfied with the timber
you supplied and will be coming back for another sleeper soon.
A master-class in website construction. Really
informative. Everything you need to know is on the site.
Ran across your website linked on About.com and must
say it's wonderful! Your website has given me plenty of ideas! Too bad I'm
in Oklahoma, USA!
If I'm ever in your area, I would love to visit!
Bill & Cate Newman
Firstly, let me say what a fantastic web site.
Full of good practical advice and loads more besides.
I've enjoyed your website and getting ideas from the 'project photos'
- some people are so imaginitive
Damn good website - thanks!
I must also comment on your website, I am an avid Railwaysleepers.com
visitor of late and must say I have thoroughly enjoyed reading through your
website, I has to be one of the most interesting sites I have ever seen! Congratulations
on a superb website.
Thankyou for your useful advise during our discussion.
Extremely useful and much appreciated
I think this is the finest piece of oak I have had from you - the grain
is spectular - thankyou.
Thankyou very much for your prompt, polite and pain free delivery service.
The guys managed very well in what is a limited access area, being a one vehicle
width lane. We managed to shift the sleepers into roughly the right areas
moving 10 at a time in the back of our landrover, dropping only one onto our
respective shins and toes which appears to be a classic railway sleeper injury!
Again, thankyou very much for your pleasant service,
Sharon and Duncan McGaw
I have greatly enjoyed looking at your website and appreciate the wealth
of information you offer.
We (and the koi!) are very happy indeed.
Tony & Debbie Shelley
Firstly, may I say how excellent, informative and
inspirational I found your website.
Thank you so much for all your efforts with our little
You are a great company to deal with.
Your sleepers are the real stars, though. I can't believe that filthy,
dirty, old lengths of hardwood transform themselves into glorious, elegant
architectural features within seconds, but they do. It's amazing. Thanks for
A new customer told me of your site and i an impressed with all that I have
seen. Hopefully I will get to use some of your french oak on my customers
Kingfisher Landscapes Ltd
I have looked at your website with fascination. Wonderful to see an open and
informative, easy to manoeuvre website.
Ms T Meijer
Firstly, you have a nice website and, compared to others selling
similar items, it is a pleasure to look through!
What a great site, full of inspiration. Thanks!
To all at Kilgraney,
Thanks for your very friendly and efficient service, i will recomend you to
Hi, poles arrived today all in perfect condition, thanks for the great service
Thanks for your help and for supplying the wood –
I don’t think anyone else in the UK sells it!
What a great site. Love looking at people's projects
and photo's - quite inspiring.
I rang your customer service line recently to order some sleepers. The lady
who took my call was extremely helpful and helped me decide how many I needed
over the phone. There were lots of things that I wouldn’t have thought
of without her help and advice.
The delivery arrived today and the man who delivered them was so helpful also,
he even went to the trouble of bringing the sleepers to the back garden without
my having to ask. He was polite and cheerful which makes such a change.
Dealing with companies that you find on-line can be a hit and miss affair.
I have to say that dealing with your company and the delivery company has
been pleasurable and easy. All I have to do now is put the sleepers to good
use!! They are of fantastic quality and I look forward to seeing them in place.
Thank you once again.
Excellent site & love the project photos! very inspiring.
By the way I think the website with all the pictures is very inspiring and
lets people see what can be achieved.. keep up the good work!!
You have an amazing web-site that really gets us anxious to start. Regards,
Awesome website! I've been trying to find something like this for ages!
Many thanks in advance and great site. Much more depth than the last time
I ordered and I love the photo section. I will send you some photos when I
have completed the job.
Looking for ideas on how to build a lake
shore house with sleepers I got to your website and I got many great ideas
on landscaping, walls and and solutions (like using Timberlock screws which
I already bought in the US).
Thanks a lot for all the great ideas Your site has been a valuable help to
keep me going.
I've spent all day looking at your website, and what a great website it is!!.....you
are right it is addicitive!! i've been inspired!!
Great website, I have spent hours browsing around it and reading peoples'
Thank you for such an inspirational site by the way, regards,
Just to say thanks for a wonderful web site it
is inspirational. I am based in Livingston in Scotland and was looking on
the internet for railway sleepers to use in my front garden. I found your
website what a joy to see all the pictures of what people have achieved. I
have told so many people about this website just to look at what you can make
out of something so simple.
Thanks again for all the info and wonderful pics
Your site is fantastic, there is lots of really good advice & ideas offered
about projects, fixing and the different types of sleepers
Also, just as general feedback - I found your site via google and what attracted
me to make an enquiry was your excellent customer testimonials.
Firstly let me say what a fab website, and thanks to all the people who've
sent in photo's of their projects; very inspirational. Bill Sweet's photos
have convinced my husband that railway sleeper retaining walls are just what
we need and not brick. Bill has achieved something very close to what I would
like, but I had trouble explaining it to my husband. With Bill's photo's my
long awaited garden will hopefully take shape this year
I love the wooden sculptures by John Brians
Many thanks, and congatulations on a fabulous website!
I think your products are wonderful – and I hope sometime to
be able to design with / for them!
I have been enjoying your website. You have a fantastic selection of pictures.
I got additional inspiration from those. I will definitely submit my pictures
when I finish my project. It is nice to find a trader that is passionate about
what its clients achieve with its products.
You have zzzzzzzziiiiiiiiiiiiilllionssssssss of sleepers so I`m baffled as
to what sort I need. Looking at your sleeper stock list tipped me over the
edge and I gave up and went for a drink.
PS I also loved your site. 10 out of 10
Great service and really pleased with the results.
Looking for ideas on how to build a lake shore house with sleepers.
I got to your website and I got many great ideas on landscaping, walls and
I encountered your wonderful site quite recently through a search for timberlok
Thank you very much for your excellent site! I`ve found
a lot of useful information here!
Your website is amazing.
Thank you for all your help with my order. I
am really impressed with the level of customer service you have provided while
dealing with the difficulties that arose with my order and feel pleased with
my choice of supplier.
With best wishes,
Thank you for your co-operation. You'd been very
helpful and that's what is known as good customer care and well done for that.
Have spent a few hours on your website over the last
few months and am now ready to embark on my railway sleeper project. Thanks
for all the good advice, ideas and photo's. Just after a further bit of advice
Hi there, I love the site and have some great ideas after looking around.
As promised I have attached pictures of the raised sensory garden we did recently
at a school in Nottingham using your sleepers. I would just like to say the
quality of your sleepers were excellent and I will be using you again for
Town & Country Gardens
Just found your web page, some excellent photos have given us some ideas
for our garden this year.
Hi, I have finished my seating area using the German Beech sleepers,
I was very impressed with the quality of the goods and the delivery was spot
on. Thank you for your comunication regarding the delivery.
Love your website, I should not have been introduced
to it at 11pm!
With best wishes
You have such wonderful creations on your site and I
was hoping you would have space for a few more. Still a work in progress but
I should finish the project this year. Enjoy.
firstly i must say i love the informative approach of your website, and also
the photos submitted by your customer.
All the best
Just wanted to thank you for sorting out my order. The replacements you sent
arrived yesterday. I have been very impressed with your service and will recommend
Wow Jerry, some great information. Thankyou for
taking the time to reply.
With best wishes,
Thanks again for all your
ideas and for the great web-site - it has
helped us a lot -- and now the hard work begins!
Love your website – look like an Aladdin's
Gentlemen, I have been on your web site. Incredible
information. One of the best in internet.
(Northern Italy, not far from Turin)
The help I received over the phone was first rate
and your website is charming, humorous, informative, unpretentious and all
the better for being a little idiosyncratic as well! If only all business
was run that way.
Keep up the good work!
Your section on the website showing everyone's projects
is absolutely brilliant, I've been through all of them more or less. It really
gives you lots of ideas of both what you want and what you don't want. Well
done for doing this on your website its a great idea and really useful for
prospective patio makers !!
What an amazing website - I am hooked. ...
Professor Erika Szyszczak
Your website is great! I'm looking forward to getting
my order placed, and to transform the back of my garden.
My thanks Jerry..............THAT is what I call
service........... sadly a rare commodity in the early 21st Century........!!!
Kilgraney will grow and prosper using these methods.
..... and thanks for an EXTREMELY informative sleeper website....
Hi there, I was doing a search on the internet for
companies I could buy a couple of railway sleepers from for a project in my
garden, found your site - and a few hours later came out of it in a daze!!
The customer photos are amazing and some are really inspirational. Miranda
Thanks for the great website - very informative. It gave me lots of ideas
for my garden
I searched the Web for Rail Sleepers and I found your
It is truly the best website for Rail Sleepers. It was very informative and
I was glued to your site and read and looked at all ideas I found there....I
went to bed at 5am after becoming an expert on the subject and dreamed about
Rail Sleepers in the few hours that remain :)
Naturally, all good things must come to an end! You see, I live in NY city,
Brooklyn to be precise for the last 10 years and oh! ...how I envy you all
in Britain.... to have a Rail Sleeper Supplier with such a friendly service
(according to your feedback) and web site.
PS.. Don't change your Website, it is just great as it is and I'm a Web Developer!
Shopping Carts and such, doesn't make it a good Website. Anyone who buy Rail
Sleepers at their lunch break because they have no time for your website,
have a serious issue..... or they are an Expert on the subject and in which,
case good luck to them.
Would have sent this off this morning, but got on
your brilliant web site and could not get off it. Brill.
Once again a HUGE “Thank you” on
behalf of everyone here at Chester Zoo (especially the Jaguars), for offering
to donate 20 old used telegraph poles! I have
told the team here and they are absolutely delighted and can’t wait
for them to arrive so that they can begin building the Jaguar climbing frame
– which will help the cats the exercise they need to keep them fit and
healthy. Thank you – this project couldn’t
have gone ahead without your donation.
North of England Zoological Society
I've got the sleepers! They are beautiful! Happy!.
Thank you for all your help.
Firstly, congratulations on a wonderful, comprehensive website.
Thanks for your help. Sleepers arrived, cheeful assistance to carry them
from the delivery men, slotted into place, look brilliant.
Any more sleeper projects and we'll come back to you. And will recommend you
to anyone thinking about sleepers.
Hi, fantastic website - has given me the confidence to have a crack at sorting
our front garden out.
Just a quick word to say what a fantastic website you have. We moved to
a new house last year with a sloping garden and were stuck for ideas and inspiration
until my wife found your website. Due to our location we had to source our
sleepers locally and only days after first visiting your site we had ordered
24 new sleepers. After about 6 weeks hard work we now have a fantastic split
level garden with a lawn we can now use. Thanks again for a fantastic site.
I have enclosed some photos please feel free to use them on your site.
Gary and Karen Bage
The website is wicked, all day i were on it yesterday!!
Hello Sleeper Gods!
I just have to say first of all that I love your website, and the attitude!
I know I’ve come to the right place when you’re warning me of
potential future divorce through project addiction !
I wrote you a few minutes ago about buying material... I just had to write
you back to tell you that I love your website. Weather or not we do business
together, I commend you on your tongue and cheek approach to marketing. It's
nice to see another small business having fun...
Douglas "Fir" Stoutenburg
Firstly may I say that I love your website, it is totally addictive and
to save losing my job have had no option but to close the page!
David A Patterson
I’ve been looking though your site and found it really great, thanks.
I especially appreciated your page on the creosote and tar treatments.
Your website is fab. the pictures of projects are just so inspiring.
I just stumbled across your web site and felt compelled to contact you.
OK, on the down-side, it's not the most well-designed web site I've browsed,
but on a positive note, how refreshing the contents.
1. It's given me great ideas on how to landscape & use the railway sleepers
2. The contents did make me laugh out loud, especially the delivery costs
you quote for Outer-space!
It's great to see a company that's open and honest and doesn't take its self
Thanks very much and I wish you continued success!
Mark Davies, Hampshire
So having spent many happy hours looking at your site – for equally
addictive capability try a good blacksmithing site!
Thanks for a great site with great advice.
I'm still researching what I actually want for my garden but I just had to
add my coments about your web site.Thankyou...it is one of the most informative
sites I've used.The information is great and every question I have in my mind
I can find on your site.
I have been trawling through the internet
looking for places that sell railway sleepers for a little garden project
/ idea I have. I just wanted to say that your web-site is the most amusing
and informative one I have ever seen! The pictures (overloaded cars etc) and
comments are great! I need to do some serious tree removal and measuring and
planning before I know exactly what I shall need but you will be the first
people I contact for a price! Thank you for making me smile (it helps when
I work out how much it’s going to cost my husband!!!)
Mrs Annette Potter
I have to say I am absolutely inspired by your web site!
I am really excited about tackling a few projects with your magnificent sleepers.
First of all, great website! I was very impressed with all the information
I never knew so much could be built from them.
Mr Kalpesh Diyar
Your website is fantastic! informative, inspiring and entertaining too.
Glen MacMahon, Honda (UK) - Motorcycles
I've been glued to your website all week, its great!!.
Thank you so much for your help - I will let you know how it goes! I loved
your site by the way!
Firstly - Congratulations on a fantastic website - the photo section is great
and has been a huge source of inspiration.
Lynda Wixted, Ireland
I think your web site is very good and informative, I only wish I had found
it earlier, I could have saved some time.
Mark Chilvers Motorcycles Ltd
Firstly, thank you very much for the last batch of wonderful Dutch square
sleepers. And for sending such a nice driver. I can't believe we agonised
for so long at first about whether two sleepers would be too many, and ended
up buying 17 in all. For a tiny cottage garden. All we need now is the Dutch
railway station to go with them!
Thanks again for such a wonderful product and excellent customer service.
I have been looking for sleepers and have to say I am really impressed with
all of the photo’s on your site.
We recently took delivery of some Dutch grade 1 used square Oak railway sleepers.
We bought them as edging for a new lawn. They are great. We like them so much
we have decided to buy some more please, if you have them, and make a raised
bed, too. And more edging.
PS We have Sleeper fever.
My (gardening mad) Mother and (not at all) Father came over on Sunday. I took
her on your project photos page.
Part way through looking, she exclaimed it was better than any gardening book
! When we had finished looking, she asked me to tell you how much she enjoyed
I have been studying your page and the photos on the water features really
are inspiring! Its great to see the pictures to get some ideas.Your customers
pictures have given me inspiration!
I just wanted to drop you an e-mail to say how great I think your site is.
We're a small firm of garden designers and are working on a couple of projects
at the moment involving railways sleepers - I was browsing the web for inspiration
and came across your site. What a fantastic range of ideas. I'm embarassed
to say that we haven't used you before as a supplier but I'm sure we will
Emma and David. www.esgd.co.uk
Just wanted to thank you for the absolutely stunning webpage you have set
up about us on your site.
I was quite taken a back.
A very belated email to acknowledge your excellent service and enclose some
I'd like to acknowledge that everyone I came in contact with at Kilgraney
- via email, phone, and in person when sleepers were delivered - were extremely
helpful and informative on all issues including pricing and delivery arrangements.
It was a real pleasure doing business with you and I hope to again one day
in the future, and I will continue to recommend you at every possible opportunity
Simon Pugh. www.simoninthegarden.com
We would like to thank you for all the help with the delivery and your wonderful
web site for helping us to develop our own sanctuary in the middle of Stockport,
Jay & Bev Hargreaves
I didn't buy my sleepers from you, but I did buy the timberlock screws which
were fantastic and would recommend to anyone.
I collected cut sleepers in two trips about a month or 6 weeks ago. The garden
is looking better now. Thanks for the personal service and a great web site.
Craig & Clare
It's terrific to get the sense of humour you offer. Life's to short without
a good ole laff now and again. I will order soon.
Photo as promised. The kids love the sand-pit.
We are really glad we found the site, the customer photos section is fantastic,
there are some absolute nutters out there!!!!
Ewen & Emily
A masterclass in website construction. Really informative… Everything
you need is on the site.
Tony Foxton, Purley.
Great web-site by the way!
First of all, thats a great site you have with
tons of ideas and products - well done.
Good (homemade) website - easy to use and thoroughly
informative, not to say inspirational - congratulations on that - (though
'sheer' should be 'shear' in Timberlok Technical stuff ?)
M R Jessop
My husband and I think your web-site is fantastic. Very helpful and inspiring.
I loved your site and the many photos of projects etc which are a real inspiration.
The Website is great!
Really enjoyed your web site - the photos of the sleeper
projects were very informative.
Many congratulations on a really helpful website
and inspirational photographs
Hello there, I have just had a look at your amazing
web site - Wow. Your web site is really informative
Hi, Very impresed with your website. I have just
bought my first house with my girlfriend and we only have a small garden but
I am keen to incorporate some railway sleepers into it somewhere. Keep up
the good work., your photo gallery has given me lots of ideas for my next
Dear K Sleepers arrived fine, and thanks to the driver
for manoeuvering the sleepers on the driveway. Now the fun starts ! Many thanks
for an excellent service. Regards
Dear Sir, Delighted with the sleepers. When they
arrived we looked at the size and almost had second thoughts - what had we
taken on ! Happily our neighbours mucked in and with the help of a special
trolley from our local hire shop they are now all in situ. Everyone has been
to admire them, and we have got to know more of our neighbours as they want
to know all about them We have almost finished our garden, just the planting
to go. We have taken some photos and will send those to you shortly. Yours
Jenny and Ryan
Thanks for speedy and efficient service. Timbers well received this morning.
We will build the first bridge with them and use that experience to see what
we need for the second bridge. I have no doubt you will hear from us again.
Take care, thanks, and all the best,
Thanks in advance for showing them on your superb web site and thanks
also for the prompt and friendly service.
John Taylor, Garden TLC
Many thanks for your help and advice
May I add that I think your website is excellent,
especially the projects section. Thanks again,
Firstly I would just like to say what a great website
you have, a credit to yourselves.
Mr P Farthing
Hello - great website by the way!
We attach photos of the marvellous transformation we have been able to make
to our garden with your sleepers. Thank you for a friendly, efficient and
first class service - we will certainly recommend you.
Sue and Bernd
Finally a website that does exactly what you what!!! I like it!
Really enjoying your website with all the customer's photos... great idea
for giving new gardeners some inspiring ideas.
Lisa and Jim
Congrats on the web site by the way - it's not the
"slickest" site around but it is very very nicely laid out, easy
to read and navigate around and most of all contains TONS of information and
photos. Just what I needed as I am making beds for growing vegetables and
needed to be sure I was buying sleepers that were safe for our food, and that
would still stand the test of time. Your site gave me all the info I needed
and the choice of different wood you have is amazing. We'll certainly use
you again when we need any hardwood for garden furniture (and maybe even the
fireplace) and for our
next project which is a large two level deck - in fact your web site is
giving us all sorts of new ideas!
I would also like to take this opportunity to "say"
your web site is excellent. Not only is it very comprehensive but it also
has very good information (and humour) on it.
We bought some sleepers from you in February 2002, were very impressed
with your advice and supply, and recommended you to a friend (John Whitworth)
here in East Bridgford who bought some a year or so ago. We have just recommended
you to another friend in the village, but mentioned that we had seen the 'railwaysleeper.com'
website featured in last Sunday's Telegraph. We wondered if it might be you,
as an 0115 phone number was given, and have just checked it out. Very glad
it's you, and amazed you have time and energy to devise such a wacky site!
Christopher & Sarah Henwood
Hi Just been broozing your site having seen you mentioned
in the Sunday Telegraph.
What a BRILLIANT SITE.................
So many ideas
You'll be hearing from me.
Wonderful woods and service you have
I am dazzled by the array of materials you have on offer.
Just found your wonderful site
Just a quick note of thanks
Sleepers turned up on time and look great.
Thanks to your efficiency I may have the garden finished before month end
Love the site, loads of info.
Firstly, would just like to praise your website - absolutely
Thanks for your help.
Firstly, many thanks for your great website. So much more useful than
those builders merchants or garden centres who either don't want to deliver,
cut or advise...
Firstly what a great website, 100's of great ideas, loads of information.
Hello. I have read your (excellent) website &
admired all the projects featured.
Congratulations on your website. I knew very little about railway
sleepers a few weeks ago; I’m an expert now of course !
Thank you for the fast delivery of my sleepers.
The result was just as I had anticipated and I’m sure we will
have more in the future. The product was excellent as were the fixings you
Novo Solutions Ltd
Very good website! Lots of ideas.
Dear Sir/madam, I have just discovered your site
and I am very impressed with your projects area, it is very refreshing to
see such a good interesting web site.
Many thanks for a wonderful site.
I spent a few minutes looking through your excellent
Thanks for your site ! Thanks to the others who's own
projects gave us the inspiration and momentum to finish ours.
Thanks a lot and by the way you come across really
friendly on your website which isn't usually the case. Cheers,
Just typed Old Railway sleepers in google to see if there was any info about
them. cost, ideas etc and got to your site.....its the F*****g Dogs Boll***S
of landscape web sites, well done , I have a million ideas now, never knew
how many types as well, must take time to visit your place.
I have been browsing your excellent website, (I particularly liked the "
overload photographs" !!! ) and have come to the conclusion that perhaps
the poor old donkey and I are kindred spirits as we both spend a lot of time
hanging around waiting to see if anybody can load any more on!!!.
Anyway, congratulations on a well thought out and hugely informative site.
I have been looking on your website (great site by the way, I am
very new to this and now getting hooked on sleepers
Hi what a good find your site is. Found it by accident
yesterday and it is just what I am looking for. I have looked at some of the
photo's and they have inspired me which is what I needed
I was too carried away with the projects folder photos ?? (Time Warp
) couldn't stop looking ???!?,
First of all, what a great site and great inspiring
I have checked your web-site and found it very informative.
Excellent web page, some very good ideas
Thanks for the ideas page from where I drew my own inspiration! Hopefully
someone will get some from my images.
Stuart in Guernsey, Channel Islands
You’re right about railway sleepers being addictive, we’ve
spent hours on your website!
Sarah and Steve Jones
For starters a great website, busy, but really informative. I've
changed plans three or four times already this morning in the time I've spent
I have spent the past 2 days going through your fantastic web-site.
Thanks for the inspiration. Regards
Glenda & Peter
Your website is FAB!!!
I have just found your website and it is great!Your
photo section has given me loads of ideas. Many thanks
Fantastic website -it gave me the inspiration for my garden
The sleeps you supplied are top notch and after an initial delivery
delay we got great service and advice…. Thanks again
Graham Duffield – Burford
Thanks - great service and really pleased with the
I love your site.
Many thanks again for your advice on this - your company provides
and excellent service and I've already recommended you to several others!
Thanks for your good service and advice - BTW the timberlock
screws for the deck and the sleepers are brilliant!
Dear Railway sleeper people
I love your website, so enthusiastic full of ideas.
Your website is fantastic
What a great website, great ideas and loads of info. Thanks.
I don’t normally send feedback on websites, I wander around looking
for ideas, but the selection of customer photos for the railway sleeper walls
is fantastic. Certainly has proved to me that my idea is possible and can
look great in the process. Will have to find the time to look around the rest
of the sections.
Excellent use of the website.
I think you website is fantastic and very helpful
Just wanted to say that your site has been inspirational.
Although we couldn’t buy from you as we are in rural Aberdeenshire;
delivery would have been prohibitive and we sourced them locally, we have
gleaned a large amount of info from your site. A true public service from
apparent sleeper anoraks! Don’t change.
Great website - the best collection of ideas on one site I've seen.
I came across your website today and was very impressed with
it there are some really good idea's on it. Thanks a lot
Firstly, Id like to say well done on your website! Fuss free and
very informative. Thanks.
I have just spent several hours looking through your wonderful
site, and now feel all fired up to sort out my back garden once and for all.
I really enjoyed your web-site!
It was the other photos that inspired us to build
our raised beds!
You have a great site full fantastic ideas. Before
I get carried away, can you tell me if you deliver to Ayrshire in Scotland
HAVE BEEN PERUSING YOUR INCREDIBLE WEBSITE AND MUST
SAY HOW SIMPLY FANTASTIC TO FIND SOMETHING WITH SUCH A VAST ARRAY OF INFORMATION!
MRS. ELAINE KING
Just wanted to drop a quick line to say thank you
for your extremely prompt response to my email - I had a lovely parcel arrive
on Valentine's day and to my amusement it wasn't a little trinket from Tiffany's
but the Hex socket from you!
With best regards,
Just a quick e-mail to say thank you very much for recommending a more local
supplier – they have been incredibly helpful and will be delivering
my sleepers tomorrow! Thanks again, I really wasn’t expecting such a
quick response (least of all one that recommended someone else!) It’s
rare to get such good customer service, but it’s very appreciated.
Just been looking at your website very good /interesting and informative
Many thanks for your kind email and all the information
on the wood, it has proved very useful. The design is only for a design project
at college but it was wonderful to find your website and I will definitely
use your company in future for any designs that I am able to create.
Hi – first of all, what a fantastic website.
Found it via google – although weIhave a vague idea of what we’d
like to do, we don’t know the first thing of how to do it, so set off
looking for a website which told me everything I needed to know about using
railway sleepers, and I found it!
Loved your website - got some great ideas from the project
section -hope mine is of similar standard when completed.
Will be in touch
Your site is really, really entertaining , by the
Dear Kilgraney people,
First, many thanks for the hours of happy browsing you have given me looking
at all the wonderful projects on your website.
BTW your web site is great and so usual for ideas,
and hints !
Hi Jerry, Just to say that the sleepers have just arrive. Brian has
been a real diamond and with skill acquired from many a squashed finger, carefully
and masterfully placed all of our purchases just where we required them. It
has been a pleasure doing business with you and we would not hesitate to recommend
you to friends. To see rippling muscles so early in the afternoon has done
nothing for my blood pressure!
Karen and the 'boys' giving advice at your yard also
do a fantastic job.What a positive and friendly workplace you have. It is
a credit to you all.
Don't think we will be doing much 'sleeping' over the
next few days. We will try and send photos of 'before' and 'after' and that
is just of me and my husband before we do it and then in A & E after we
I thought good service in the UK was long gone but
you have all proved me wrong.
Love your website - so honest & entertaining.
Dear Railway Sleepers,
We were delighted with your webite, delivery and quality of product.
My husband struggled a little with the weight so as would any true engineer
he knocked together a pair of wheels (see photo) but other than that it all
went smoothly. Even the dog had fun!
Jill & Dave Ashton
Your site seems to the THE one on the subject.
Many thanks for your kindness in advance,
Hi, I love your website - so informative and friendly!
excellent and extremely helpful website
Sleepers duly received (8.00 am on Wednesday). Your
driver was very helpful and offloaded as I wished.
The sleepers are exactly as I required and in perfect condition.
I have just spent several hours thoroughly enjoying
your website! A true mine of information presented in a light hearted, non-commercial
manner - well done.
Fantastic, fun web site
Thanks for the great service with the sleepers,
they have transformed our small garden.
Richard & Beth
Thanks again for your advice and generous offer of providing us with sleepers
for our young person’s project. It was a lot more than I expected. Your
website and all the creative ways in which your sleepers have been used have
given me some ideas.
The delivery guy was excellent, very helpful and gave invaluable tips
in how to move such heavy items safely - most of which I did on my own with
the help of a modified sack truck.
Thank you for the help, great website
Dear sir or Madam,
Spent the last hour trawling your website and had a wonderful time.
First rate service. Wish all people could adopt your
Thanks very much for a good site well worth the
Many thanks and keep up the great work on the inspiring
Alan De’Arth, Australia
Terrific site; nice start to my day.
Allow me to compliment you on your excellent web page. Your passion
and apparent knowledge for all things 'big wood' shines through.
Many thanks. You got me out of a bit of a hole after being dropped
in it a bit. I ordered your sleepers by 12.00pm and at 7.30am the next morning
they were outside my door. Got a local farmer to lift them off and drop themat
the job and lifted most of them in that day.
Great service. Thank god there are still people out there who give a damn.
All the best.
Mike Wakelin. Boddington. Northants.
Hi, Yesterday I ordered some 300mm Timberlok screws
for delivery by normal post. They arrived today. It's far too quick, I wasn't
ready for them.
Many thanks for a great service, you will be highly recommended.
p.s. your website front page is ‘proper funny’ as my teenage
children would say. Thanks.
I had a look at loads of pics on your site, it's amazing what can be done
with a few bits of wood!
Thanks for your help.
What a wonderful website! I don’t need any sleepers – but
if I did, I would certainly buy them from you !
Thanks again for making me laugh out loud. My colleagues thing I’ve
lost it completely!!
Thanks for a great website, found the information regarding old railway sleepers
I have just been sniggering at your warning at the bottom of your home
page of the website as I have already spent far too long on your website browsing
railway sleepers! Anyway, housework eventually has called to me so I thought
a quick email to you may help me!
Dear expert on railway sleepers!
I have just spent a pretty enthralling 2 hours
looking at lots of pictures of garden projects using railway sleepers on your
web site. This is extremely helpful to show many imaginative ways of using
sleepers, and different ways of laying them.
Your site is 'the nuts!' When trying to decide what to have as a retaining
wall, decking etc it has been SO VERY HELPFULL finding all the pictures for
ideas on your site, thank you so much.
Mr Johnson, East Sussex,
In am not a customer of yours but found your website inspirational to go crazy
with sleepers in the garden in future. This project to be the first of many.
I would like to share my steps with you on your website.
Travis Wade, S.Africa
Afternoon - first off I'll get the gushing praise out of the way and add
my voice to the many that have complimented both the site, it's contents and
the links to the Landscaping ideas page....my wife & I started looking
at the projects over a glass of plonk the other evening and polished off the
bottle before we knew it.
But less about my drinking problems....
We are in Australia and was not sure if you except overseas photos yet.
Thank you for the help, great website
Marcus Twohig (Chief Stair Designer and Engineer)
Have been addicted to your web site since discovery.
Was contemplating creating a few raised borders for vegetable patches - Zzzzzz-
and thought about sleepers - ex-railway of course, rather than deep cover
Soviets. Went to a couple of websites before finding yours and began to lose
the will to live. Then, bloody hell, I would not have thought there could
anything particularly amusing around the supply of sleepers. How wrong could
I be. Great site, really Pythonesque humour and totally unexpected. When I
order it will be from you - even though the cost of shipping to Cornwall is
eye-watering. Wonder how many I could get in the back of an XC90 without finishing
up in your "overloaded" gallery.
Very funny - keep it up
.......the bad and the ugly
Dear K, Just to let you know we have received
the sleepers OK, but were very unhappy with the delivery - Despite me explaining
(below) that they couldn't be dumped on our shared drive, and also getting
reassurrance from colleague, the driver wanted to just dump them on the road
outside our house - and said this was all they were supposed to do. My wife
was almost in tears and he did finally agree to back up to the gates and unload
into the yard. I was not impressed. They are not heavy - later it took me
five minutes to carry them myself to another spot. I just thought you needed
to know as it would put me off ordering any more, and must affect your business.
Our delivery service was unacceptable, and I'm sorry for any distress this
caused your wife.
You were crystal clear about what you needed, and we let you down.
Jerry Deacon, Kilgraney.com
Thank you for the flowers, my wife was very pleased!
Just to let you know that the missing sleeper
was delivered yesterday… however, it was not cut as ordered but supplied whole
(3m length). As this is a smallish section (8" x 4") I will now cut it myself.
Would you please therefore refund the cutting fee of £8 +VAT. Thanks.
So sorry (again)
I hope the project will develop infinitely more smoothly than our delivery
service ! We will of course send you a cheque asap.
Very much looking forward to your digital photos, and putting them on our
Thanks for cheque – received today
Photos will follow in due course (project not finished yet due to pressures
Having asked, particularly, that the sleeper delivery should be to Kingfisher
Landscapes around, or after the 26th June, I was amazed and somewhat, no very,
annoyed that this huge amount of wood had been delivered yesterday, two weeks
too early. I was also assured that Kingfisher would be informed prior to the
date of delivery, so that they could be present at the time, which was not
I now have an irrate man whose property is blocked by my wood order, purely
because no communication was made by your company to him with the information.
I am very disappointed that my instructions were ignored as you have been
so helpful during the planning stage of this project and would welcome an
explanation as Mr Ellis at Kingfisher Landcapes has been seriously inconvenienced.
I know I've just spoken to you, but a million apologies again.
Jerry Deacon, Kilgraney.
Re: Herne Bay Hiccup
You are forgiven!
Dear Mr Deacon,
Having ordered 7 untreated French oak sleepers on monday, a prompt delivery
arrived this morning of 7 reclaimed sleepers.
Whilst they were very nice, we suspect that they were once creosote treated
and therefore not suitable for our purposes (seating).
Unfortunately then, we couldn't take delivery.
I'd be grateful if you could ring us to let us know when the correct sleepers
can be delivered.
Many apologies. The mistake happened when the order was transferred to the
You correct delivery will be at the beginning of next week, probably Tuesday.
We won't know the day however, 'till Monday am.
Jerry Deacon, Kilgraney.
Not to worry! - Thanks for your prompt response
You need to tidy up your website. I can’t tell if you sell them online
or not. I can’t figure out how to buy them or order them or spec them
and so on.
Your site is not dedicated to the selling of Sleepers. It’s dedicated
to educating people about Sleepers. You need to make it easier to buy you
need an ‘add to cart’ iStore approach. Stories about delivery
costs that ‘used to be £150’ are effectively a waste of
web-space. You’re not increasing the chances of me buying from you because
your delivery used to cost £150 – all this serves is that I assume
delivery will be somewhere between £0 and £150. That’s a
wide margin and leaves the figure of £150 in my mind and that makes
me surf elsewhere. Get people interested in buying and then provide the delivery.
Also, try selling configurations of sleepers, Fireplace kit, 10 sq metre Garden
Flowerbed kit and so on.
Thankyou for your e-mail and comments.
It's always interesting to hear other people's views. I increasingly realise
how different people experience things in different way, inevitably because
their perceptions, needs and experiences are so different. Hence, we received
on the same day as yourself an equally blunt e-mail that said:
"Just typed Old Railway sleepers in google to see if there was any info
about them. cost, ideas etc and got to your site.....its the F*****g Dogs
Boll***S of landscape web sites, well done , I have a million ideas now, never
knew how many types as well, must take time to visit your place. Cheers, Bill
Likewise if you go onto the 'Customer feedback' section of our website, you'll
see that there are hundreds of genuinely thrilled users of our website. I
don't say this to discredit your feedback. Merely to show how different people
react in different ways.
Most people contact us by phone or e-mail if they have any questions, or want
to buy anything. Our telephone numbers, fax number and email address are on
the home page, to encourage this.
I have been tempted by the thought of a shopping cart - going to sleep whilst
orders roll in ! However we chose not to have a shopping cart, as railway
sleepers and telegraph poles are not as straightfoward and identical a product
as a new electrical item, with exact specification etc.. Often we discover
that customers initially wish to order a sleeper that is not suitable for
their purpose, and would end up unhappy if we went ahead... e.g. ordering
creosoted sleepers for a children's play area or school raised bed. Not only
a nightmare around children, but also illegal in somme settings. Often after
a friendly conversation with us they will choose an alternative. eg. new Baltic
pine, rather than British used Pine (that is certainly not suitable for steps)
Nevertheless we have a page dedicated to types, sizes and prices of sleepers.
On the Delivery service page we attempt to give a very clear idea as to delivery
charges, eg. Derby will be £48 + Vat, and Gloucester is £60 +
We've thought about 'kits' for fireplaces and garden projects, but have discovered
that people's individual needs, and plans are so different that uniformity
is rare. See the hundreds of projects and thousands of photos as an example
of how people love to design and create their own wonderful garden (even though
to someone else it may seem uninspiring or mundane)
Anyway, what is your project ? What are you hoping to create ? You are very
welcome to talk to us, or e-mail us about your plans. Who knows, we might
be of some help, and possibly more interactive than a shopping cart !
Jerry Deacon, Kilgraney
Excellent response. My inane “management
consultant with too much time on his hands in the lounge at Heathrow”
ramblings were rather venting and I apologise. I just wanted a couple of sleepers
resting on bricks to use as a low hearth in the living room - on which to
stand a plasma screen. I found your site hard going but I take your point,
I’m from a quick fix generation and expected your site to be ‘Amazonesque’.
I was after big slab or two of 150 x 60cm decorative wood and I found I needed
to research the whys and wherefores of creosote treatments.
Just goes to show you can keep some of the people happy
all of the time…..etc.
The point to make is to sell on the web you need to
make it easy to buy. Web buyers are by definition pressed for time and require
digestible solutions. Your site has some brilliant information in it but I
would go to another if all I had was my lunch hour in which to find some wood.
Anyway, the very best of luck, it was nice to get a
Further to a telephone conversation I had with
a member of your staff (possibly Karen) yesterday, in which I confirmed delivery
of my order but raised a concern about wood worm, I felt I should email you
as soon as possible with the initial photographs of the affected area that
I have so far identified.
I have not been able to check the whole order as yet,
as my husband is away on business and I can not lift most of the sleepers
by myself, so will have to wait until he gets back.
In addition to the wood worm, I have measured the sleepers
that I can reach and most of them are not the correct length. I expected that
they may be a little out (i.e. 5 mm or so) but some are 5 to 15 mm too long
or short and one is 100mm too long! Based on the information on your website,
I paid to have the sleepers professionally cut to ensure that I got the exact
measurements required, not the half hearted effort that appears to have been
used on my order.
As with checking for wood worm, I can not check all
the measurements until my husband returns.
I am so disappointed. I spent a long time researching
who I should use and felt that your web site showed that your company where
reliable, honest and professional - I‘ve even recommended your web site
to friends, although I will now be advising them that I was sadly mistaken
and that they would be better off looking elsewhere. When I placed the order,
I felt reassured by the way the lady who I spoke to seemed to know the product,
was friendly and helpful that my investment of
£474.97 had been well spent. Instead I have now experienced a catalogue
of errors and poor standards:
1 - Hex bit missing when screws sent
2 - no contact or delivery within the 7 - 10 days stated on your web site
regarding delivery (I was generous and waited 9 working days before contacting
3 - delivery date confirmed for 12 working days following ordering
4 - no afternoon call to confirm whether delivery would be morning or afternoon
on the day before delivery
I appreciate that all my telephone conversations with
Kilgraney have been courteous and friendly and that when I had to contact
regarding problems you have been very apologetic but good manners can only
go so far.
I was so excited by this project and now it has a negative
taint to it. This project is not only for my enjoyment but my way of paying
tribute to my late Father. I had decided to use the small inheritance that
I received from him to create a vegetable garden (he was a very keen gardener)
and the money I have spent at Kilgraney represents a nearly a half of that
inheritance. To be let down so badly is bad enough, the fact that my project
(and indeed my home if the wood worm is live) may be jeopardised by these
failings is extremely upsetting.
All of these errors are causing my project to be delayed.
Thankfully, I am doing the work myself so do not have any angry workmen to
deal with but I need the vegetable raised bed to be up and running as soon
as possible if I am to make the most of the growing season. It is so frustrating.
As soon as I am able to confirm the wood worm situation
and the measurements, I will email you with the details and further photographs.
Sorry for the delay in getting back to you today. I was trying to get to the
bottom of what happened, and to find a satisfactory solution.
Firstly a general response. We've always strived to be dependable, and
honest, and efficient, and friendly. Not only because it's a good way to behave
in life generally, and how we want to be treated ourselves, but also because
it's good for business. When we are let down by others we feel annoyed and
frustrated, and when we do it to others we feel mortified and disappointed.
Your badly handled order is a perfect example of that, and your description
of us as 'half hearted', displaying a 'catalogue of errors and poor standards',
and unprofessional, etc... is painful and frustrating to hear.
When we initially set up the business we were in control of everything from
Nottingham. The deliveries, cutting, timber selection etc...all came from
here. Then as we became more successful, and covered more of the UK, we inevitably
needed to use and trust other people's services. So, we used other people's
haulage companies, other people's cutting services, and other people's timber
supplies. And that's where problems sometimes occurr. I don't say this as
an excuse, but merely to explain that we are dependent on a lot of people
being professional and reliable, and sharing our standards of service. Of
course sometimes they fail, and when they do, as in your case, the the person
understandably, and rightfully feels aggrieved and let down by us. And it's
our responsibility to accept blame and make things better.
I feel particularly upset that this was a project that you felt so excited
about and that this was a tribute to your father.
We will replace in the following week, without charge, the oak that you
were delivered, on Tuesday. Our southern yard will check the new delivery
for correct sizes, and also for insect holes.
We will ring you the day before to let you know which day the lorry is
coming, so that the original pack of sleepers can be picked up and replaced.
It is important to us that all orders are carried out reliably and efficiently.
There were several failings:
1) You were not sent a second free Timberlok hex bit. We tried to rectify
this by sending one out the moment you informed us.
2) Your order took 12 days rather than our predicted 10. We should have informed
you when we realised we were running late, rather than expecting you to contact
us. It's our responsibility, not yours.
3) You mention that you were not informed the day before about delivery. On
this occasion we believe that we spoke to you several times in the afternoon,
and also on the morning of the delivery, to ensure that you knew when delivery
would be, and could be present. This is an important and normal procedure
4) Your sleepers were not all cut accurately. Sometimes it's very difficult
to cut railway sleepers accurately which were originally produced in a rough
industrial woodmill with less precision and square cut ends and edges than
we would like to work with. Nevertheless we endeavour to cut as accurately
as is possible with chainsaws etc.. Clearly we were not good enough with your
5) Some of your sleepers had insect holes. Although this can be common in
grade 2 French oak railway sleepers, it clearly can spoil the effect that
one may want for landscaping, and also creates understandable fears about
insects entering one's home. We try to remove obvious examples of this, and
failed in your case.
Again I regret the distress we have caused you, and genuinely wish you
all the best in the creation of your special project.
Jerry Deacon, Kilgraney
Thank you for your prompt and thorough reply
to my email. Thank you, also, for arranging for the order to be redone and
delivered free of charge - I can see by how quickly you have resolved the
problems I encountered that you are sincere in your comments that you ‘strive
to be dependable, and honest, and efficient, and friendly’. I only hope
that the subcontractors do not let you (and me) down again.
I wanted to comment on a couple of the particular issues
you raised in your email. Firstly, I want to reiterate what I said in my last
email to you, that all contact with your company has been dealt with in a
courteous and friendly manner.
Secondly, although I didn’t mention it in my
most recent email, I sent an email to Karen to thank her for sending out the
missing Hex bit so promptly.
Thirdly, I raised the point that I had not been contacted
on the afternoon before delivery, because I had waited for the call all afternoon
and in the end I had to call your office to find out if the delivery had been
arranged or not. I included this in my last email as I felt I shouldn’t
have had to call. I appreciate that you do not give a time scale for the call,
other than in the afternoon, but I assumed that it would be in office hours
which vary from organisation to organisation. I believe I waited until about
4.30 before calling but didn’t want to leave it any longer as you, or
the subcontractor, might have finished for the day. I appreciate that you
and your staff, following my call, made several calls to find out what was
going on and also spoke to me to update me on their progress.
Finally, I wanted to let you know that my concern regarding
the insect holes was not based on the aesthetics of my project. If I were
using the sleepers to edge flower beds or make a path, I would have simply
treated the areas appropriately with the least chemical solution I could find.
However, as I am using most of them to make a raised vegetable bed, which
I hope to be as organic as possible, I did not want to use any chemicals at
all (which is why I ordered untreated
wood) as they are known to leach into the vegetables. Before I noticed the
problem with the measurements, I had searched on the internet to find an environmentally
friendly woodworm treatment which I could use to deal with the problem. Unfortunately,
even the least toxic of them still used more chemicals that I was happy to
use on the wood.
As you have re processed my order and dealt with my
complaint in such a professional and friendly manner, I feel this has ‘wiped
the slate clean’ and I can begin again. I already feel the tingle of
excitement returning and I am looking forward to sending you an email with
some pictures of my completed project and, who knows, if my veg growing skills
are any good, maybe a box of veg come the summer time!
Once again, thank you for dealing with my complaint
so swiftly and thoroughly.
With kind regards,
I spoke briefly to Karen this afternoon to let
her know that my order had been delivered and said I would send an email to
you to let you know how it went.
The delivery man arrived about 1.30. The wood
looks beautiful - a lovely, rich golden colour with no sign of any insect
infestation. I measured all the sleepers before the delivery man left and
although they are all slightly out on the measurements, they are all equally
out so that is fine! I was also really pleased with the ends of all the sleepers
as they are cut really well and look very neat and square - I hadn't really
taken in the roughness of the ends of the first order and the potential problems
it may have caused, so am very grateful that you picked up on this and had
Thank you for all your help (and Karen's) with my order.
I am really impressed with the level of customer service you have provided
while dealing with the difficulties that arose with my order and feel pleased
with my choice of supplier.
With best wishes,